Assessment & Advisory Services
Managed Services
Licensing, cloud & governance support when you need it
Operating an ITAM function requires specialist support resources and ITAM administration skills, Livingstone can provide these resources and skills as a virtual service desk. Our service provides clients with a cost efficient solution for delivering ITAM expertise and processes when it is needed, seamlessly embedding within a client’s organization.
Delivered from our Global Managed Services Centre, our team of ITAM professionals are on hand to support our client’s internal ITAM needs, augmenting skills gaps and supporting existing ITAM stakeholders. Working to defined service levels and hours, we support a client’s ITAM processes with licensing and cloud knowledge. Our operation allows clients to fully implement an operational ITAM best practice capability.
Our ITAM Service Desk is delivered against agreed SLAs, offering our clients…
Single point for client contact via phone or email or integrated into their remotely accessible ITSM solution
Our Service Desk hours are Monday to Friday, 9.00am to 5.30pm (with the exception of local public holidays)
Access to specialists with vendor licensing knowledge & experience
Detailed engagement tracking of cases raised & advice provided
Expert guidance from our specialists is backed by vendor & industry materials as appropriate
Summaries of the advice offered – supports wider knowledge management & re-use
Contacted via telephone, email or client ITAM solution for access to…
ITAM process support and task delivery…
Providing ITAM process best practice improvement …
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