Service Desk

Licensing, cloud & governance support when you need it

Operating an ITAM function requires specialist support resources and ITAM administration skills, Livingstone can provide these resources and skills as a virtual service desk. Our service provides clients with a cost efficient solution for delivering ITAM expertise and processes when it is needed, seamlessly embedding within a client’s organization.

Delivered from our Global Managed Services Centre, our team of ITAM professionals are on hand to support our client’s internal ITAM needs, augmenting skills gaps and supporting existing ITAM stakeholders. Working to defined service levels and hours, we support a client’s ITAM processes with licensing and cloud knowledge. Our operation allows clients to fully implement an operational ITAM best practice capability.

 

Service Desk at a glance

Our ITAM Service Desk is delivered against agreed SLAs, offering our clients…

  • Single point for client contact via phone or email or integrated into their remotely accessible ITSM solution

  • Our Service Desk hours are Monday to Friday, 9.00am to 5.30pm (with the exception of local public holidays)

  • Access to specialists with vendor licensing knowledge & experience

  • Detailed engagement tracking of cases raised & advice provided

  • Expert guidance from our specialists is backed by vendor & industry materials as appropriate

  • Summaries of the advice offered – supports wider knowledge management & re-use

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License & Cloud Advisory

Contacted via telephone, email or client ITAM solution for access to…

  • Licensing specialists with many years vendor, contract & licensing experience
  • Cloud specialists experienced with the leading cloud offering
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License & Cloud Management

ITAM process support and task delivery…

  • Administration of requests, joiners & leavers, license pool operation, cloud resource requests & media/key library administration
  • Licensing & Cloud best practice template management
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Process Governance

Providing ITAM process best practice improvement …

  • ITAM Lifecycle enhancements
  • Procurement process
  • Request management
  • Optimization & Rationalization process
  • ITAM management systems
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